Frequently Asked Questions
Please read our FAQ before sending us a message.
We offer a 30 day return policy for online and in-store purchases. Online orders are subject to a 20% restocking fee determined by reason for return. Please give us a call if you have questions about what constitutes a 20% restocking fee.
Many of our items include free shipping; however, larger items are subject to additional delivery charges. Please check your item's description, or call or store if you have any questions.
For the highest security and privacy, our payments are processed through PayPal. Whether you have an account with PayPal or not, your credit card or bank account may be used to process payments securely. Discover and American Express are also accepted.
Items vary based on availability. If you require an item to be delivered by a certain time, please contact us so we can verify your exact shipping date. Around the holidays, please confirm with us after placing your order. If your item will not be available in time for your holiday needs, we will cancel your order if you'd like.
All of the payments on our site are processed through PayPal, a third party payment processor. As such, your bank account or credit card information is retained solely by them. If you have any privacy or security questions, please contact PayPal.com.
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